We offer free UK returns!
It's important that you're 100% happy with your purchase. If you do not feel satisfied, or are unhappy for any reason, we recommend that you get in contact with us so that we can provide further fitting advice or suggest an alternative style. All that we ask is that the item you are returning is unworn, with ALL original labels within 30 days. We cannot accept sports bras that have been used or show signs of use in the interests of both health and hygiene. If you have any concerns pertaining this, please call us at 01335 348 015.
We will happily, with proof of purchase offer a Full Refund for all items received back within 30 Days of purchase. All sale items are strictly Refund for all received back to us within 14 days from when the order is received.
We offer a free returns service using Royal Mail 48 Tracked returns, you can create your return at https://www.royalmail.com/track-my-return/create/1252
Please note: Free returns are only available via the returns portal link above
If you do not have a printer: After completing the returns portal process above, you will receive an email from Royal Mail which includes a QR code. Take your packaged items and QR code to the Post Office® branch or Royal Mail Customer Service Point (CSP). They will scan the QR code and print the label for you.
If you are unable to print the label provided via the returns portal, then please simply write our address and your order number clearly on the outside of the parcel and insert a copy of your invoice in the parcel (this is very important to ensure we refund you!) and drop it off at the post office or with your choice of courier.
How long should a return take?
Please allow up to 21 days for the full returns process to be completed. If you’re using our free returns service, please take note that the date the return arrives with us may not be the day it gets processed for a return.
How do I exchange an item?
If you'd like to exchange an item, the best way to do this is to place a new order on the desired product/size and returning the item(s) you've received for a full refund as we currently do not offer exchanges.